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"Our communication costs have reduced by more than 50% as a result of the automated messaging of ORBITRAX.COM to our Customers and Agents" (Curt MEISEL, Director, TOWN TO TOWN, Vienna, AUSTRIA)
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   Orbitrax .win

Customer Service functions and screens:

The customer service screens allows the staff to easily track shipments by a variety of criteria and to communicate easily about the shipments to Agents and/or Customers. the functions include fully flexible integrated communications and reporting options.

  • Advance search query: The search for shipment occurs by using a multi-criteria selection screen, All entered criteria are treated with an .AND. relation. 
  •  ORBITRAX WIN Customer service Advance search query
  • Advance search result: The list of selected shipments is presented for further processing and can further be sorted and/or filtered based on the displayed columns.
  •  ORBITRAX WIN Customer service Advance search esult
  • SSR Entry - Log entry: Entering a Log can be made either from the selection screen or directly from the HAWB detailed data screen.
  •  ORBITRAX WIN Customer service SSR Entry - Log entry
  • SSR Import logs control: Lists the SSR logs received and their status.
  •  ORBITRAX WIN Customer service SSR Import logs control
  • Quotation Entry: A fully detailled quotation can be made to the customer for future acceptance/use and ready to be turned into an actual HAWB. All the details of the quotation and its history are kept into printable logs.
  •  ORBITRAX WIN Customer service Quotation Entry

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