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"Our communication costs have reduced by more than 50% as a result of the automated messaging of ORBITRAX.COM to our Customers and Agents" (Curt MEISEL, Director, TOWN TO TOWN, Vienna, AUSTRIA)
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FAQs - Frequently Asked Questions ... and their Answers ... 



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  • Q: If I decide to use ORBITRAX as my new Express Software, do I need to re-enter all the primary data (Customers, Agents, etc ...) from my current software to ORBITRAX ?
  A: No, the Support Team of WQXS NETWORK will assist you to convert your primary data !
  • Q: How long does it take to enter Primary Data (Agents, Customers, etc ...) in ORBITRAX ?
  A: This may take between one and three days depending on the size of your business.
  • Q: how long does it take to install ORBITRAX ?
  A: Normally, an IT Engineer from WQXS NETWORK will come to your site and install ORBITRAX in a few hours.
  • Q: Do I need an expensive internet connection to benefit from the data exchange with my customers and agents?
  A: No, with a regular ADSL connection or you can have the full benefit of data exchange with Customers and Agents (wether or not members of WQXS)
  • Q: When I am visiting a Customer or an Agent, can I access statistical data to prove my points ?
  A: Of course, with your laptop you can connect to your system and request any information you want to show. You can even produce reports/invoices that you can leave in PDF format.
  • Q: If I need to exchange data with a new customer, how long does it take to setup the system ?
  A: If and when the technical details are available to the WQXS team, it usualy takes a couple of days to set up a normal interface.
  • Q: Do I need separate servers for each ORBITRAX modules (WIN, COM, FAX, MAIL, WEB,...)
  A: No depending on your volumes, all of these modules can run simultaneously on a single server. In case of small companies it even can run on a simple laptop.
  • Q: How long does it take for data entered in the WEB to be available in my ORBITRAX
  A: When the data entry is confirmed on the WEB, it takes no more than 15 minutes to be available in ORBITRAX
  • Q: The data that is available in ORBITRAX is published on the WEB (if requested), what is the delay before publishing on the web ?
  A: It mainly depends upon the frequency of update that is requested in the ORBITRAX application. If no delay is specified it can be as quick as 15 minutes.
  • Q: What is the maximum number of transactions per minute that ORBITRAX can achieve?
  A: This ultimately depends on the physical set up of the system, depending on how many servers, what type of servers and what internet connection are available to the application. ORBITRAX.WEB for example is tuned for heavy transaction handling as a result of the "split database" structure used.
  • Q: I would like to run my ORBITRAX.WEB on my own server, is this possible?
  A: Yes, it is possible but it is not recommanded if you do not have a technical team available. You will also have to run the technical services that are needed, as well as the ORBITRAX.SMQ and this needs a good, in-depth coordination with the WQXS Computer Team.
  • Q: In ORBITRAX.WIN, is there a way to control what some employees can or cannot do with the system ?
  A: Yes, it is possible to allocate the access to screens to groups (departments) or individuals separately. ORBITRAX.WIN provides a default security set-up that can be managed by an authorized system Manager.
  • Q: Can I generate my invoices in different languages ?
  A: ORBITRAX.WIN provides the facility to translate documents (invoices, credit notes, credit requests) provided to the customer in his language. The system provides the facility to define what languages are available to the company and a module to provide the translation. The language to be used is then selected in the customer definition.
  • Q: If there are more Members in the Association, will the Monthly Contribution reduce accordingly ?
  A: Yes, the Annual Expenditures Budget of the Association and the Annual Contributions of the Members are voted by the General Assembly. As a result, more there are Members, lower the Annual Contribution will be !


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